Processors

While providing its Services, LIFETIMESMS PRIVATE LIMITED may process the personal data of individuals on behalf of its Customers, and for the sole purpose of providing LIFETIMESMS PRIVATE LIMITED Services to Customers. That can be the personal data of the Customers’ employees or personal data of the Customers’ end-users (hereinafter referred to as: Customer Personal Data).

For the purposes of providing Customers with LIFETIMESMS PRIVATE LIMITED Services, LIFETIMESMS PRIVATE LIMITED sometimes usessub-processors, who assist in providing the Services, or who may otherwise have access to the data stored within the LIFETIMESMS PRIVATE LIMITED platform. You can find up to-date an up-to date list of them below.

Service Specific Sub-processors

LIFETIMESMS PRIVATE LIMITED sometimes uses third parties to provide specific functionalities within LIFETIMESMS PRIVATE LIMITED Services. In order to provide the relevant functionalities, these third parties (sub-processors) could have access to Customer Personal Data:

Other Processors

Affiliated companies:

LIFETIMESMS PRIVATE LIMITED is a UK based company and our main processing facilities are located within the European Union. For all Customers that would like to have their Personal Data stored within the European Union, LIFETIMESMS PRIVATE LIMITED is able to ensure that.

Unless otherwise agreed upon with the Customer in writing (whenever the Customer requires it), LIFETIMESMS PRIVATE LIMITED shall ensure that the Customer’s Personal Data is stored and processed at the processing systems located in LIFETIMESMS PRIVATE LIMITED data centers within the European Union. Our main data center is located in Frankfurt, Germany. Any transfer of Personal Data to LIFETIMESMS PRIVATE LIMITED’s data centers located outside the European Union or the European Economic Area (EEA) can be made only upon such an explicit instruction of the Customer.

LIFETIMESMS PRIVATE LIMITED is a global company and it is possible that employees from our affiliated companies have access to Customer Personal Data. Namely, LIFETIMESMS PRIVATE LIMITED is able to offer its Customers technical support by operating a 24/7 “follow the sun” support model that leverages its support engineers in countries where LIFETIMESMS PRIVATE LIMITED operates.

This means that although LIFETIMESMS PRIVATE LIMITED will not move Customer Personal Data into another jurisdiction, sometimes LIFETIMESMS PRIVATE LIMITED will provide Customer support from outside the European Union. LIFETIMESMS PRIVATE LIMITED will always ensure that intercompany processing of personal data is in line with the applicable data protection laws, including GDPR. When the performance of the Services involves a transfer of personal data outside the European Economic Area (EEA), LIFETIMESMS PRIVATE LIMITED will take the required steps to ensure there is adequate protection for such personal data. This will be done in accordance with Articles 44 to 49 of the GDPR, which may include entering into the Standard Contractual Clauses set out in the European Commission’s Decision 2010/87/EU.

You can find a complete list of our affiliated companies here

Other sub-contractors:

LIFETIMESMS PRIVATE LIMITED sometimes uses certain subcontractors to assist in operations which are necessary in order to provide LIFETIMESMS PRIVATE LIMITED Services. Below is a list of our sub-contractors that provide us with data center hosting services. Such sub-contractors do not have access to any data within our processing systems, e.g. they are not sub-processors of Customer Personal Data.

Other sub-processors and recipients of Customer Personal Data

Please also read the lifetimesms Privacy Notice to see other categories of recipients of Customer Personal Data.